Where we deliver
We deliver to the 50 United States and Washington, D.C. U.S. territories and APO, FPO and DPO military addresses are outside our delivery area. The country selector may include other locations, but only supported U.S. delivery addresses can continue through checkout.
Shipping method & cost
Free standard shipping to all 50 U.S. states and Washington, D.C. Handling: 1–2 business days. Transit after dispatch: 3–4 business days. Estimated total: 4–6 business days; not a guaranteed delivery date.
Handling & order cutoff
Order cutoff is 07:00 PM at the fixed offset GMT−06:00, Central Standard Time (Chicago), all year. This cutoff does not change for daylight saving time. Business days are Monday through Friday, excluding U.S. federal holidays. On a business day, orders placed before the cutoff begin the handling calculation that day. Orders placed at or after the cutoff, on weekends or on holidays begin on the next business day. Handling takes 1–2 business days.
Transit & estimated arrival
Transit takes 3–4 business days after dispatch. Adding handling and transit gives an estimated total of 4–6 business days from the applicable handling start day. Weekends, holidays and orders after cutoff can extend the calendar time. These are estimates, not guaranteed delivery dates. If a shipment delay affects your order, contact us for assistance. Your statutory rights are unaffected.
Taxes
Checkout displays tax as $0.00 under our current pricing configuration. This does not mean that the products are legally tax-exempt.
Delivery issues
If your parcel arrives damaged or contains an incorrect item, contact us with your order number and a description of the issue. We cover return shipping for company error, damage or defects. See our Return & Refund Policy for the process.
Contact
For questions, contact [email protected]. Refynment, 61 A Résidence Barbusse, 59230 Saint-Amand-Les-Eaux, France.
Related information: FAQ · Contact us